Returns Policy

Returns for Jacobson Group’s branded websites and website partners is easy. If you’re not completely satisfied with your purchase made via one of our partners simply please head across to https://www.royalmail.com/track-my-return/create/5945 to generate a returns label/QR code.

For online orders purchased directly from www.gola.co.uk, www.golausa.com, www.ravel.co.uk, www.frankwrightshoes.com and www.lotusshoes.co.uk, please refer to your delivery note or the relevant website and follow the return instructions.

Products bought in-store should be returned to the retailer where the goods were originally purchased from in accordance with their returns policy.